Refund Policy
Lyria Refund & Return Policy
60-Day Money-Back Guarantee (First-Time Purchases Only)
At Lyria, your satisfaction is our top priority. That’s why we offer a risk-free 60-day money-back guarantee on first-time purchases.
If you’re not satisfied with your first purchase of Lyria Complete, simply contact us at info@trylyria.com within 60 days of delivery.
Important Notes:
- Applies only to first-time purchases of a specific product.
- Limited to one refund per product type per customer.
- Shipping, handling, and optional Shipping Protection fees are non-refundable.
- If you choose to exchange your product, the money-back guarantee no longer applies.
Refunds for Recurring Subscription Orders
Your first subscription order is covered by our 60-day money-back guarantee. Subscription refills that follow (shipped every 30 days) are not eligible for the guarantee. However, we offer refunds on refills under the following conditions:
- Unopened items only.
- Return shipping is the responsibility of the customer.
- Shipping costs are non-refundable.
You can pause, skip or cancel your subscription anytime before your next refill ships, from your account or by emailing us.
To request a refund, email info@trylyria.com with your order details. Refunds will be processed upon receipt and inspection of the returned product.
Cancellation Policy
- Order Cancellation Window: We understand that plans can change, and we’ll do our best to accommodate order cancellations. If you need to cancel, please contact us as soon as possible. Orders are processed within 1–2 business days, and while we will make every effort to stop your order before it ships, we cannot guarantee that cancellations will be possible once an order has been processed in our system.
- Cancellation Fee: A $2.00 restocking fee may apply to cover administrative costs.
- Non-Cancellable Orders: Orders that have already been shipped cannot be cancelled.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at info@trylyria.com with your order number and a photo of the item. You do not need to return the damaged item. We’ll send a replacement at no cost. If you added Shipping Protection at checkout, packages that are lost, stolen or damaged in transit are also covered.
Exchanges
To exchange an item, please return the original item in accordance with our refund policy. Once accepted, you may place a new order for the replacement item.
Shipping Costs
- Shipping costs are non-refundable.
- If a return is approved for a multi-unit order, Lyria may cover return shipping for unopened items (on first-time purchases only).
- For all other returns (including subscription orders), return shipping is the customer’s responsibility.
Return Instructions
To initiate a return:
- Email us at info@trylyria.com with your order number and reason for return.
- We’ll provide return instructions and (if applicable) a return shipping label.
- Items must be sent back to the address provided. Products returned without prior authorization may not be accepted.
EU & UK Customers
If you live in the European Union or the United Kingdom, you also have the legal right to withdraw from your purchase within 14 days of receiving it, without giving a reason. For hygiene reasons, this applies to unopened products with intact seals. Our 60-day guarantee is in addition to, and does not limit, your statutory rights.
Christmas Delivery Notice
Due to high holiday demand, we cannot guarantee delivery before Christmas for any orders placed after December 1st. Please order early to avoid delays.
Policy Amendments
Lyria reserves the right to update or amend this policy at any time without prior notice. Changes take effect immediately upon publication on our website.
Acknowledgment of Policy
By placing an order with Lyria, you acknowledge and agree to the terms outlined in this Refund & Return Policy.
Contact Information
For all inquiries, please contact us at:
Email: info@trylyria.com
Business Name: Lyria